{"id":122702,"date":"2026-11-06T10:00:00","date_gmt":"2026-11-06T09:00:00","guid":{"rendered":"https:\/\/aixia.se\/ai-consultant-in-gothenburg-how-karcher-used-ai-to-make-technical-manuals-more-accessible\/"},"modified":"2026-11-06T10:00:13","modified_gmt":"2026-11-06T09:00:13","slug":"ai-consultant-in-gothenburg-how-karcher-used-ai-to-make-technical-manuals-more-accessible","status":"publish","type":"post","link":"https:\/\/aixia.se\/en\/ai-consultant-in-gothenburg-how-karcher-used-ai-to-make-technical-manuals-more-accessible\/","title":{"rendered":"AI Consultant in Gothenburg: How K\u00e4rcher Used AI to Make Technical Manuals More Accessible"},"content":{"rendered":"<div class=\"aixia-post\">\n<style>.aixia-post { font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; color: #212529; line-height: 1.65; max-width: 820px; margin: 0 auto; }\n.aixia-post p.lead { font-size: 1.18em; color: #003366; line-height: 1.6; }\n.aixia-post h2 { font-size: 21px; color: #003366; margin: 34px 0 10px; padding-bottom: 6px; border-bottom: 2px solid #0066CC; }\n.aixia-post h3 { font-size: 17px; color: #003366; margin: 24px 0 8px; }\n.aixia-post table { width: 100%; border-collapse: collapse; margin: 18px 0; font-size: 15px; }\n.aixia-post th { background: #eaf3fb; color: #003366; text-align: left; padding: 10px 12px; border: 1px solid #d6e4f0; }\n.aixia-post td { padding: 10px 12px; border: 1px solid #e4edf5; vertical-align: top; }\n.aixia-post tr:nth-child(even) td { background: #f8fbfd; }\n.aixia-post ol.fyra { margin: 16px 0 16px 0; padding-left: 22px; }\n.aixia-post ol.fyra li { margin-bottom: 10px; }\n.aixia-post .cta { background: #f0f6fc; border: 1px solid #cfe0ef; border-left: 4px solid #0066CC; border-radius: 6px; padding: 20px 22px; margin: 30px 0 6px; }\n.aixia-post .cta strong { color: #003366; }\n<\/style>\n<p class=\"lead\">Serviceteknikern beh\u00f6ver ett svar om maskinen framf\u00f6r sig. Informationen finns i dokumentationen, men v\u00e4gen dit kan vara l\u00e5ng. I samarbetet med K\u00e4rcher utvecklade Aixia AB en AI-driven chattbot som g\u00f6r teknisk produktinformation l\u00e4ttare att anv\u00e4nda. H\u00e4r finns en konkret utg\u00e5ngspunkt f\u00f6r f\u00f6retag i G\u00f6teborg som funderar p\u00e5 vad en AI-konsult faktiskt ska hj\u00e4lpa dem med.<\/p>\n<h2>Utg\u00e5ngspunkten var teknikerns fr\u00e5ga<\/h2>\n<p>I den publicerade kundber\u00e4ttelsen beskrivs K\u00e4rchers utmaning: ett sortiment med \u00f6ver 30 000 artiklar och omfattande servicemanualer gjorde informationen sv\u00e5r att \u00f6verblicka, s\u00e4rskilt f\u00f6r nya tekniker. Aixia och K\u00e4rcher utvecklade en l\u00f6sning som l\u00e5ter anv\u00e4ndaren st\u00e4lla fr\u00e5gor och f\u00e5 svar utifr\u00e5n teknisk dokumentation p\u00e5 sitt eget spr\u00e5k.<\/p>\n<p>F\u00f6r den som planerar ett eget projekt \u00e4r det en anv\u00e4ndbar startpunkt. Beskriv situationen d\u00e4r informationen beh\u00f6vs. Vilken fr\u00e5ga ska medarbetaren kunna l\u00f6sa? Vilket underlag beh\u00f6vs? Hur avg\u00f6r vi om svaret hj\u00e4lper?<\/p>\n<p>Det g\u00f6r det l\u00e4ttare att bed\u00f6ma om AI \u00e4r r\u00e4tt verktyg och vad en f\u00f6rsta avgr\u00e4nsad l\u00f6sning ska omfatta.<\/p>\n<h2>Dokumentationen blev en del av l\u00f6sningen<\/h2>\n<p>K\u00e4rcher-l\u00f6sningen bygger enligt kundber\u00e4ttelsen p\u00e5 RAG, retrieval-augmented generation, med Microsoft Azure och OpenAI spr\u00e5kmodeller. Tekniken kombinerar informationsh\u00e4mtning med genererade svar. Anv\u00e4ndarna kan ocks\u00e5 ge \u00e5terkoppling p\u00e5 svaren. N\u00e4r kundber\u00e4ttelsen publicerades omfattade inf\u00f6randet tio av K\u00e4rchers vanligaste maskintyper.<\/p>\n<p>H\u00e4r finns en viktig l\u00e4rdom f\u00f6r andra f\u00f6retag: b\u00f6rja med ett underlag som g\u00e5r att \u00f6verblicka och utv\u00e4rdera. En avgr\u00e4nsad produktgrupp eller dokumenttyp kan ge b\u00e4ttre f\u00f6ruts\u00e4ttningar f\u00f6r ett f\u00f6rsta test \u00e4n att ansluta organisationens samtliga dokument direkt.<\/p>\n<p>\u00c5terkoppling beh\u00f6ver sedan tas om hand i en kontrollerad f\u00f6rb\u00e4ttringsprocess. Vilka fr\u00e5gor fungerade? Vilka dokument saknades? Berodde ett d\u00e5ligt svar p\u00e5 s\u00f6kningen, k\u00e4llmaterialet eller modellens formulering?<\/p>\n<h2>Vad b\u00f6r en AI-konsult bidra med?<\/h2>\n<p>F\u00f6r f\u00f6retag som s\u00f6ker en AI-konsult i G\u00f6teborg \u00e4r ett konkret kundcase mer anv\u00e4ndbart \u00e4n en l\u00e5ng lista \u00f6ver tekniker. Det visar vilket problem samarbetet tog sig an. I ett nytt uppdrag beh\u00f6ver konsulten ocks\u00e5 hj\u00e4lpa kunden att definiera vad som ska testas och hur resultatet ska anv\u00e4ndas.<\/p>\n<p>Vi rekommenderar att ett f\u00f6rsta projekt besvarar fyra fr\u00e5gor:<\/p>\n<ol class=\"fyra\">\n<li><strong>Vilket arbetsmoment ska f\u00f6rb\u00e4ttras?<\/strong> V\u00e4lj en \u00e5terkommande uppgift d\u00e4r nyttan g\u00e5r att f\u00f6lja upp.<\/li>\n<li><strong>Vilken information \u00e4r tillf\u00f6rlitlig?<\/strong> Best\u00e4m vilka dokument som g\u00e4ller och hur de h\u00e5lls aktuella.<\/li>\n<li><strong>Vad r\u00e4knas som ett godk\u00e4nt svar?<\/strong> Testa relevans, k\u00e4llst\u00f6d och hur tj\u00e4nsten hanterar fr\u00e5gor den inte kan besvara.<\/li>\n<li><strong>Vem tar \u00f6ver efter piloten?<\/strong> Utse ansvariga f\u00f6r dokumentation, teknik och l\u00f6pande kvalitetsuppf\u00f6ljning.<\/li>\n<\/ol>\n<p>F\u00f6r en kunskapsassistent kan uppf\u00f6ljningen exempelvis omfatta hur ofta anv\u00e4ndaren hittar r\u00e4tt underlag, hur l\u00e5ng tid uppgiften tar och hur mycket svaret beh\u00f6ver korrigeras. Det \u00e4r f\u00f6rslag p\u00e5 m\u00e5tt f\u00f6r ett nytt projekt, inte redovisade m\u00e4tresultat fr\u00e5n K\u00e4rcher.<\/p>\n<h2>G\u00f6teborg som bas f\u00f6r samarbetet<\/h2>\n<p>Aixia AB har kontor p\u00e5 H\u00e4lsingegatan i G\u00f6teborg. K\u00e4rcher har ocks\u00e5 en tydlig lokal n\u00e4rvaro, med verksamhet i Hisings K\u00e4rra och ett svenskt huvudkontor som f\u00f6retaget anger finns i G\u00f6teborg.<\/p>\n<p>Det ger ber\u00e4ttelsen lokal f\u00f6rankring, \u00e4ven om sj\u00e4lva anv\u00e4ndningsomr\u00e5det \u00e4r bredare. Fr\u00e5gor om teknisk dokumentation, produktkunskap och introduktion av nya medarbetare \u00e4r relevanta f\u00f6r m\u00e5nga organisationer.<\/p>\n<p>N\u00e4r ni v\u00e4ljer konsult \u00e4r det d\u00e4rf\u00f6r rimligt att fr\u00e5ga b\u00e5de hur samarbetet ska fungera och hur l\u00f6sningen ska tas vidare. Vem arbetar tillsammans med era sakkunniga? Hur ser \u00f6verl\u00e4mningen till drift ut? Vilka kunskaper beh\u00f6ver finnas kvar hos er? L\u00e4s g\u00e4rna hela <a href=\"https:\/\/aixia.se\/en\/customer-stories\/karcher\/\">kundber\u00e4ttelsen om K\u00e4rcher<\/a> f\u00f6r detaljerna bakom projektet.<\/p>\n<h2>Fr\u00e5n f\u00f6rsta test till en anv\u00e4ndbar tj\u00e4nst<\/h2>\n<p>En lyckad demonstration beh\u00f6ver f\u00f6ljas av beslut om beh\u00f6righeter, uppdateringar och f\u00f6rvaltning. Ska l\u00f6sningen anv\u00e4nda en extern modelltj\u00e4nst eller k\u00f6ras i en annan milj\u00f6? Vilka data f\u00e5r behandlas och var? Hur ska ett nytt dokument eller modellbyte testas?<\/p>\n<p>Driftmilj\u00f6n beh\u00f6ver v\u00e4ljas f\u00f6r det enskilda uppdraget. K\u00e4rcher-casets Azure-baserade l\u00f6sning ska inte f\u00f6rv\u00e4xlas med ett p\u00e5st\u00e5ende om att den k\u00f6rs i Aixias datacenter i G\u00f6teborg.<\/p>\n<p>Har ni teknisk dokumentation som \u00e4r sv\u00e5r att hitta och anv\u00e4nda? Vi p\u00e5 Aixia AB diskuterar g\u00e4rna hur ett avgr\u00e4nsat test kan utformas, vilka krav som beh\u00f6ver uppfyllas och hur ni kan m\u00e4ta om l\u00f6sningen hj\u00e4lper medarbetarna i deras arbete. L\u00e4s mer om <a href=\"https:\/\/aixia.se\/en\/our-offer\/consultant\/ai-consultant\/\">AI-konsult<\/a> och v\u00e5rt bredare erbjudande inom <a href=\"https:\/\/aixia.se\/en\/our-offer\/consultant\/\">konsulttj\u00e4nster<\/a>, eller <a href=\"https:\/\/aixia.se\/en\/contact-us\/\">kontakta Aixia AB<\/a> direkt.<\/p>\n<div class=\"cta\">\n<p><strong>Har ni teknisk dokumentation som \u00e4r sv\u00e5r att hitta och anv\u00e4nda?<\/strong> Kontakta Aixia AB f\u00f6r att g\u00e5 igenom hur ett avgr\u00e4nsat test kan utformas, vilka krav som beh\u00f6ver uppfyllas och hur ni m\u00e4ter om l\u00f6sningen hj\u00e4lper medarbetarna i deras arbete.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>How can AI make technical manuals more useful? 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