{"id":116108,"date":"2024-11-13T11:37:26","date_gmt":"2024-11-13T10:37:26","guid":{"rendered":"https:\/\/aixia.se\/customer-stories\/karcher\/"},"modified":"2026-10-12T14:39:32","modified_gmt":"2026-10-12T12:39:32","slug":"karcher","status":"publish","type":"page","link":"https:\/\/aixia.se\/en\/customer-stories\/karcher\/","title":{"rendered":"K\u00e4rcher"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"116108\" class=\"elementor elementor-116108 elementor-116069\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae6708 e-con-full e-flex e-con e-parent\" data-id=\"8ae6708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6a30e elementor-widget elementor-widget-aixia-hero\" data-id=\"7d6a30e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-hero.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div id=\"big_hero_sect\" data-w-id=\"f34055ec-093b-c98d-e3b6-552ad1fd16b5\" class=\"section relative \">\n\t\t\t\t\t\t\t<div class=\"absolut-image-container\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/Case_Hero_Desktop_2000X1190px-3.jpg\" loading=\"lazy\" alt=\"\" class=\"absolute-imagee\">\n\t\t\t\t\t\n\n\t\t\t\t\t<div data-w-id=\"8a16e63d-0e13-65e6-d5bd-5105a0ef8bc2\" style=\"opacity:0\" class=\"hero-overlay\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t            \n            <div class=\"inner\">\n                <div data-w-id=\"8bcc0889-94d1-51cf-0e08-8716b6dd9716\" class=\"hero-container\">\n                    <div class=\"hero-bottom-inner\">\n                        <div class=\"overflow-hidden\">\n                            <div data-w-id=\"c6d2f379-c138-d2cf-67f6-1fb616344ea7\" style=\"-webkit-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0.3\" class=\"_20px white hide-mobile-landscape\">\n                                                            <\/div>\n                            <h1 data-w-id=\"c6d2f379-c138-d2cf-67f6-1fb616344ea7\" style=\"-webkit-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0.3\" class=\"text-color-white hero-heading\">\n                                AI-powered chatbot streamlines K\u00e4rcher's customer and service support                                                            <\/h1>\n                        <\/div>\n                        <div class=\"normal-vertical-aligned right-footer\">\n                            <div class=\"overflow-hidden\">\n                                <div data-w-id=\"88149cd5-d360-f4ad-492d-09007516eb8f\" style=\"-webkit-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 110%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);opacity:0.3\" class=\"text-color-white\">\n                                    \nK\u00e4rcher and Aixia have developed an AI-powered chatbot that quickly provides service technicians with accurate answers from service manuals and technical documents in multiple languages. This streamlines support, frees up time, and improves service globally.                                 <\/div>\n                            <\/div>\n\n\t\t\t\t\t\t\t<div class=\"hero-buttons\"> \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                            \n\n                        <\/div>\n                    <\/div>\n                    <div class=\"spacer-xlarge\"><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-393daf9 elementor-widget elementor-widget-aixia-breadcrumbs\" data-id=\"393daf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section\"><div class=\"inner\"><div class=\"breadcrumb-outer\"><a href=\"https:\/\/aixia.se\/en\/\" class=\"first-crumb w-inline-block\"><div>Home<\/div><\/a><div class=\"separator\"> \\ <\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbe329f spacer-xlarge elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bbe329f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2eea7 elementor-widget elementor-widget-aixia-two-col-text\" data-id=\"bf2eea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-two-col-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"section\">\n            <div class=\"inner\">\n                <div class=\"split-horizontal more-space\">\n                    <div class=\"top-text\">\\ Background<\/div>\n                <\/div>\n                <div class=\"spacer-small\"><\/div>\n                <div data-w-id=\"e54e7239-4ead-0ecf-1c93-1f43f079b58c\" class=\"split-horizontal more-space\">\n                    <div class=\"split-mediumtext\">\n                        <h2 class=\"_40px\">About K\u00e4rcher<\/h2>\n                        <div class=\"spacer-small\"><\/div>\n                        <div ><\/div>\n                                            <\/div>\n                    <div class=\"split-smalltext\">\n                        <div class=\"little-space-flex-vertical large-space career\">\n                            <div><p>K\u00e4rcher is a global leader in cleaning technology, offering a wide range of products for both residential and industrial use. The company has a strong global presence with over 50,000 service stations in more than 70 countries, and even more dealers worldwide. <\/p><p> <\/p><p>Med \u00f6ver 30 000 artiklar i sin portf\u00f6lj d\u00e4r varje produkt kan ha flera omfattande servicemanualer \u00e4r det en utmaning att snabbt hitta r\u00e4tt information \u2013 s\u00e4rskilt som ny servicetekniker. Efter ett lyckat samarbete med Aixia inom IT, inledde man d\u00e4rf\u00f6r en dialog om m\u00f6jligheterna att anv\u00e4nda AI f\u00f6r att effektivisera tillg\u00e5ngen till teknisk information. <\/p><\/div>\n                            \n                        <\/div>\n                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0aba161 spacer-xxlarge elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0aba161\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3979f51 elementor-widget__width-initial elementor-widget elementor-widget-video\" data-id=\"3979f51\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/1029175637?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=1&amp;portrait=1&amp;byline=1#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cacd7bc e-flex e-con-boxed e-con e-parent\" data-id=\"cacd7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19f5fd1 spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"19f5fd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a64c2af e-flex e-con-boxed e-con e-parent\" data-id=\"a64c2af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5d588d spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a5d588d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6e20be e-grid e-con-full e-con e-child\" data-id=\"f6e20be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d7636f0 e-con-full e-flex e-con e-child\" data-id=\"d7636f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ed318 elementor-widget elementor-widget-heading\" data-id=\"e4ed318\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\\ Utmaning &amp; l\u00f6sning<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1db23e5 elementor-widget elementor-widget-heading\" data-id=\"1db23e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flerspr\u00e5kig och tr\u00e4ffs\u00e4ker support f\u00f6renklar teknikernas vardag<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f1979 elementor-widget elementor-widget-text-editor\" data-id=\"33f1979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tillsammans med K\u00e4rcher utvecklade Aixia en AI-driven chattbot som kan tolka fr\u00e5gor fr\u00e5n tekniker och ge svar direkt fr\u00e5n servicemanualer, p\u00e5 anv\u00e4ndarens eget spr\u00e5k. M\u00e5let var att tekniker och kundtj\u00e4nstmedarbetare enkelt skulle kunna f\u00e5 tillg\u00e5ng till korrekt information utan att beh\u00f6va leta sig igenom l\u00e5nga dokument. Chattboten \u00e4r specifikt tr\u00e4nad p\u00e5 K\u00e4rchers produkter, vilket g\u00f6r att den effektivt kan svara p\u00e5 fr\u00e5gor om deras utbud.  <\/p><p>F\u00f6r att bygga chattboten har Aixia anv\u00e4nt en kombination av naturlig spr\u00e5kbearbetning (NLP) och maskininl\u00e4rning. L\u00f6sningen \u00e4r byggd f\u00f6r att tolka och f\u00f6rst\u00e5 tekniska fr\u00e5gor, \u00e4ven om de st\u00e4lls p\u00e5 olika spr\u00e5k. Manualer och tekniska dokument laddades upp och tolkades av AI, som sedan kunde f\u00f6rse anv\u00e4ndare med korrekta och koncisa svar. F\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g kvalitet p\u00e5 svaren har Aixia ocks\u00e5 implementerat en feedback-funktion d\u00e4r tekniker kan bed\u00f6ma svaren, vilket g\u00f6r att AI-modellen kontinuerligt f\u00f6rb\u00e4ttras genom inl\u00e4rning fr\u00e5n verkliga anv\u00e4ndarfall.   <\/p><p> <\/p><p>En s\u00e4rskild utmaning var att hantera de sm\u00e5 men viktiga skillnaderna mellan liknande produktmodeller, d\u00e4r exempelvis en mindre detalj i modellbeteckningen kunde inneb\u00e4ra en annan teknisk l\u00f6sning. Aixia utvecklade d\u00e4rf\u00f6r avancerade filtrerings- och s\u00f6kalgoritmer som hj\u00e4lper chattboten att s\u00e4rskilja och ge r\u00e4tt information \u00e4ven vid sm\u00e5 skillnader. Detta s\u00e4kerst\u00e4ller att tekniker f\u00e5r den mest relevanta informationen f\u00f6r just den maskin de arbetar med.  <\/p><p> <\/p><p>\u2013 F\u00f6r att systematiskt bygga upp en bra datastruktur har vi ocks\u00e5 arbetat mycket med prompt engineering och nyanser i hur anv\u00e4ndaren skriver fr\u00e5gan, s\u00e4ger Simon Janeck, Head of R&#038;D p\u00e5 Aixia och ansvarig i projektet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-404c28d elementor-widget elementor-widget-image\" data-id=\"404c28d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/case_3-1024x1024.png\" class=\"attachment-large size-large wp-image-116091\" alt=\"\" srcset=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/case_3-1024x1024.png 1024w, https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/case_3-300x300.png 300w, https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/case_3-150x150.png 150w, https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/case_3-768x768.png 768w, https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/case_3.png 1080w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-267850a spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"267850a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-498d221 e-flex e-con-boxed e-con e-parent\" data-id=\"498d221\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7412847 spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7412847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2569a90 e-flex e-con-boxed e-con e-parent\" data-id=\"2569a90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11594c6 elementor-widget elementor-widget-aixia-testimonial-card\" data-id=\"11594c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-testimonial-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n        <div class=\"section\">\n            <div class=\"spacer-xlarge\"><\/div>\n            <div class=\"inner\">\n                <div class=\"a-five-grid\">\n                    <div id=\"w-node-_94b7965a-b249-7489-2643-7686681b74d3-fc7d4821\" class=\"case_quote-container\">\n                        <div class=\"_40px\">\"The personal interaction throughout the project and the continuity within the project team have been invaluable. Having the same people involved from concept to implementation has built strong trust, and an agile approach with short sprints has resulted in a solution tailored to our needs.\"<\/div>\n                        <div class=\"_20px\">Johan Widepalm, Nordic IT Manager, K\u00e4rcher<\/div>\n                        <div class=\"spacer-small\"><\/div>\n                                            <\/div>\n                    <div id=\"w-node-_94b7965a-b249-7489-2643-7686681b74d8-fc7d4821\"><img decoding=\"async\" src=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/Case_Pic_2_610X550px-2.jpg\" loading=\"lazy\" alt=\"\" class=\"case-quote-image\"><\/div>\n                <\/div>\n            <\/div>\n            <div class=\"spacer-xlarge\"><\/div>\n        <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a110f06 spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a110f06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de94c2d e-flex e-con-boxed e-con e-parent\" data-id=\"de94c2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-510fe2b e-con-full e-flex e-con e-child\" data-id=\"510fe2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb30123 spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eb30123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-472d7bf e-grid e-con-full e-con e-child\" data-id=\"472d7bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6ee14f8 e-con-full e-flex e-con e-child\" data-id=\"6ee14f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df4e0fe elementor-widget elementor-widget-heading\" data-id=\"df4e0fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\\ Resultat<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-839c646 elementor-widget elementor-widget-heading\" data-id=\"839c646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Servicetekniker f\u00e5r r\u00e4tt svar direkt \u2013 effektiviserar servicen globalt <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff62ae elementor-widget elementor-widget-text-editor\" data-id=\"2ff62ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Servicetekniker kan nu snabbt f\u00e5 svar p\u00e5 komplexa fr\u00e5gor, hitta r\u00e4tt manualer och f\u00e5 teknisk support i realtid. Detta har inte bara \u00f6kat effektiviteten utan ocks\u00e5 frigjort tid f\u00f6r personalen att fokusera p\u00e5 kundrelationer och merf\u00f6rs\u00e4ljning. L\u00f6sningen har implementerats f\u00f6r tio av K\u00e4rchers vanligaste maskintyper, med planer p\u00e5 fortsatt expansion.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-228a211 elementor-widget elementor-widget-image\" data-id=\"228a211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"610\" height=\"550\" src=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/Case_Pic_1_610X550px-3.webp\" class=\"attachment-large size-large wp-image-116081\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c5e0ca spacer-large elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5c5e0ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-036f937 e-con-full e-flex e-con e-parent\" data-id=\"036f937\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdfab5b spacer-xlarge elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bdfab5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a119c23 elementor-widget elementor-widget-aixia-big-info-card\" data-id=\"a119c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-big-info-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div data-w-id=\"83f84c37-5b85-fb9e-2c4b-61ff42a41655\" class=\"section\">\n            <div class=\"inner\">\n                <div class=\"big-card\">\n                    <img decoding=\"async\" src=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/Namnlost-12.png\" loading=\"lazy\" id=\"w-node-_488ee62f-c818-8b6a-9453-0b3d219835fd-f114f042\" alt=\"\" class=\"image\">\n\n                    <div id=\"w-node-bfc14576-b01d-f3b1-eef4-18cd8ef3165f-f114f042\" class=\"card-right white-bg black-text\">\n                        <div style=\"opacity:0.3\" class=\"card-right-inner\">\n                            <div class=\"top-text\">\\ The Solution in Detail<\/div>\n                            <div class=\"spacer-small\"><\/div>\n                            <div class=\"_40px\">A custom AI chatbot that provides accurate answers<\/div>\n                            <div class=\"spacer-medium\"><\/div>\n                            <div class=\"elementor-widget-text-editor\"><p>Aixia developed a sophisticated chatbot based on Retrieval-Augmented Generation (RAG) technology, built on the Microsoft Azure platform and OpenAI\u2019s language models. The RAG method enables the chatbot to combine pre-trained AI with real-time searches in K\u00e4rcher\u2019s databases, providing precise and contextually relevant answers. The solution includes vectorization of K\u00e4rcher\u2019s extensive documentation, multilingual support that bridges language barriers, and dynamic information updates from K\u00e4rcher\u2019s website. A built-in feedback mechanism allows users to rate responses, enabling continuous improvement of the AI model.   <\/p><\/div>\n                            <div class=\"spacer-large\"><\/div>\n                            \n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4fc919 spacer-xlarge elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d4fc919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-248132a elementor-widget elementor-widget-aixia-two-col-text\" data-id=\"248132a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-two-col-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"section\">\n            <div class=\"inner\">\n                <div class=\"split-horizontal more-space\">\n                    <div class=\"top-text\">\\ About the Customer<\/div>\n                <\/div>\n                <div class=\"spacer-small\"><\/div>\n                <div data-w-id=\"e54e7239-4ead-0ecf-1c93-1f43f079b58c\" class=\"split-horizontal more-space\">\n                    <div class=\"split-mediumtext\">\n                        <h2 class=\"_40px\">K\u00e4rcher is available in over 70 countries<\/h2>\n                        <div class=\"spacer-small\"><\/div>\n                        <div ><\/div>\n                                            <\/div>\n                    <div class=\"split-smalltext\">\n                        <div class=\"little-space-flex-vertical large-space career\">\n                            <div><p class=\"p1\">K\u00e4rcher is a family-owned, global company founded in 1935 that specializes in high-quality cleaning solutions for both residential and industrial applications. The company has a strong global presence with over 13,000 employees in 72 countries and 50,000 service stations. <\/p><p> <\/p><p>Learn more about K\u00e4rcher at:<\/p><p> <\/p><p><a href=\"https:\/\/www.kaercher.com\/se\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">kaercher.com<\/a><\/p><\/div>\n                            \n                        <\/div>\n                    <\/div>\n\n                <\/div>\n            <\/div>\n        <\/div>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa70f9 spacer-xlarge elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3fa70f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b843fe0 e-flex e-con-boxed e-con e-parent\" data-id=\"b843fe0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25bf448 elementor-widget elementor-widget-aixia-downloads-card\" data-id=\"25bf448\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aixia-downloads-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"section dl-variant-1\">\n                <div class=\"inner\">\n                    <div data-w-id=\"e54e7239-4ead-0ecf-1c93-1f43f079b58c\" class=\"split-horizontal more-space\">\n                        <div class=\"split-mediumtext\">\n                            <h2 class=\"_40px\">The Customer Story at a Glance<\/h2>\n                            <div class=\"spacer-small\"><\/div>\n                        <\/div>\n                        <div class=\"split-smalltext\">\n                            <div class=\"little-space-flex-vertical large-space career\">\n                                <div><p>Here you can download a summary of the customer story in PDF format.<\/p><\/div>\n                                <div class=\"dl-links\">\n                                                                            <a href=\"https:\/\/aixia.se\/wp-content\/uploads\/2024\/11\/Aixia_Onepager_Karcher_SE.pdf\" download=\"K\u00e4rcher Customer Story \u2013 PDF\" class=\"dl-link\">\n                                            <div class=\"dl-link-name\">K\u00e4rcher Customer Story \u2013 PDF<\/div>\n                                            <div class=\"dl-link-icon\"><svg width=\"22\" height=\"21\" viewBox=\"0 0 22 21\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M17.5195 9.61694L10.829 16.5984L4.11257 9.58999\" stroke=\"currentColor\"\/>\n<path d=\"M10.8278 3.17932e-05L10.8279 16.5984\" stroke=\"currentColor\"\/>\n<path d=\"M1 16.9565V20H21V16.9565\" stroke=\"currentColor\"\/>\n<\/svg>\n<\/div>\n                                        <\/a>\n\n                                                                    <\/div>\n\n                            <\/div>\n                        <\/div>\n\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cfa51e spacer-xlarge elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5cfa51e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Med \u00f6ver 30 000 artiklar i sin portf\u00f6lj d\u00e4r varje produkt kan ha flera omfattande servicemanualer \u00e4r det en utmaning att snabbt hitta r\u00e4tt information \u2013 s\u00e4rskilt som ny servicetekniker. Efter ett lyckat samarbete med Aixia inom IT, inledde man d\u00e4rf\u00f6r en dialog om m\u00f6jligheterna att anv\u00e4nda AI f\u00f6r att effektivisera tillg\u00e5ngen till teknisk information. <\/p>\n","protected":false},"author":11,"featured_media":116071,"parent":107355,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-116108","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Chattbotten m\u00f6jligg\u00f6r realtidss\u00f6kning i databaser. 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