{"id":116108,"date":"2024-11-13T11:37:26","date_gmt":"2024-11-13T10:37:26","guid":{"rendered":"https:\/\/aixia.se\/customer-stories\/karcher\/"},"modified":"2024-11-14T13:15:44","modified_gmt":"2024-11-14T12:15:44","slug":"karcher","status":"publish","type":"page","link":"https:\/\/aixia.se\/en\/customer-stories\/karcher\/","title":{"rendered":"K\u00e4rcher"},"content":{"rendered":"\t\t
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\n AI-Driven Chatbot Streamlines K\u00e4rcher\u2019s Customer and Service Support <\/h1>\n <\/div>\n
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\n K\u00e4rcher and Aixia have developed an AI-driven chatbot that quickly provides service technicians with accurate answers from service manuals and technical documents in multiple languages. This streamlines support, saves time, and improves service quality globally. <\/div>\n <\/div>\n\n\t\t\t\t\t\t\t
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\\ Background<\/div>\n <\/div>\n
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About K\u00e4rcher<\/h2>\n
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K\u00e4rcher, a global leader in cleaning technology, offers a wide range of products for both personal and industrial use. With a robust global presence, K\u00e4rcher operates over 50,000 service stations across more than 70 countries and collaborates with an even larger number of dealers worldwide.<\/p>

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With over 30,000 products in its portfolio \u2013 each potentially accompanied by multiple extensive service manuals \u2013 it can be challenging to quickly find the right information, especially for new service technicians. Following a successful IT collaboration with Aixia, K\u00e4rcher engaged in discussions on utilizing AI to streamline access to technical details.<\/p><\/div>\n \n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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